1. Eligibility

• Request must be made within 30 days of the delivery date.
• Proof of purchase (order number or confirmation email) is required.
• At least 50% of the product must remain in the bottle (for opened items).
• Final-sale items, gift cards, and promotional bundles are non-refundable unless damaged.

2. How to Request a Return

1. Email orders@regennexlabs.com with your order number and reason for return.
2. Our team will reply within 1–2 business days with a Return Authorization (RA) number and shipping instructions.
3. Ship the product back to the address provided, including the RA number on the package.

3. Return Shipping

Return shipping costs are the customer's responsibility unless the product arrived damaged, defective, or incorrect. We recommend using a tracked shipping method — we cannot process refunds for packages lost in transit back to us.

4. Refunds

Once we receive and inspect your return, we'll send you an email confirmation. Approved refunds are issued to your original payment method within 5–10 business days. Original shipping fees are non-refundable except where the return is due to our error.

5. Damaged or Incorrect Items

If your order arrives damaged or you received the wrong product, contact us within 7 days of delivery with photos. We'll send a replacement or full refund at no cost to you.

6. Exchanges

We don't currently process direct exchanges. If you'd like a different product, request a refund for the original and place a new order.

7. Late or Missing Refunds

If you haven't received your refund after 10 business days, first check with your bank or credit card company — processing can take additional time. If it still hasn't arrived, email us at orders@regennexlabs.com.

8. Contact

Email orders@regennexlabs.com or call Ghana +233 0245671481 / Netherlands +31 6 28723271.